Inside Sales Agent - Part Time (20 Hours Per Week)
The ideal candidate will be consistent, patient, methodical, poised, persistent, and have an aggressive yet tactful personality. This is a 20 hour per week position.
The Inside Sales Associate position involves following up with e-lead and phone inquiries from potential clients who show interest in selling or buying a home, or both. They will make live appointments from customers calling or emailing into our office.
Lead coordination will require not only an administrative mind, but also a sales orientation and have training or extensive prior experience in sales, preferably including communication through email, text, and over the phone. Experience with CRM, IDX and MLS software, and general business software is preferred.
The Inside Sales Associate (ISA) is the first point of contact for our team. A strong ISA will take stewardship of our leads and actively work to maximize their effectiveness at converting them into an appointment in a high-performance environment. They must be disciplined about their time and task focused to successfully complete their work. We expect our team members to grow and learn month-over-month. Hours worked may vary between 20-25 hours per week in order to meet goals.
Regular Work Activities
Records, sources, assigns, and tracks leads
Manages cultivation of leads from acquisition to conversion
First point of contact in handling customer inquiries
Follow up with leads
Computer input
Hand off leads for appointments to listing and buyer specialists
Key Skills
Strong written and verbal communication skills
Proficient with contact management software, CRM experience preferred
Good organizational abilities
Change advocate
Highly adaptable
Goal-oriented
Calm under pressure
Follow-up
Data entry
Research
Compensation
Hourly plus bonus
Job Requirements
High school graduate
Bachelor’s degree preferred
One to three years’ customer service and/or management experience